Know who owns the next step
Keep client requests, assignments, time, and updates in one support workflow.
All business types
MSPS / TechDeck
Keep the evidence.Make the next fix easier.
Give the next technician the client, affected system, attempted fixes, and verified result. TechDeck keeps tickets, time, evidence, and reviewed knowledge together.
Managed IT · Internal IT · Technical support
One monthly flagship for your organization. Five seats and one eligible companion included.
POWERED BY OPERATOROSTechDeck
Better service. Clearer handoffs.
Put client context within reach
Connect support work to equipment, network records, renewals, and useful history.
Make good fixes repeatable
Record a structured closeout, search exact identifiers, and prepare knowledge drafts with cited evidence for review.
A WORKDAY WITH TECHDECK
One clear next step.
Then the next.
Start with one piece of real work. Keep its details and progress together.
- 01
Choose the client
Start with the right organization and the issue that needs attention.
- 02
Assign the request
Give the ticket an owner, a priority, and a clear next action.
- 03
Bring the details together
Link the affected equipment, record service time, and use the right procedure.
- 04
Resolve and hand off
Record what worked and leave the team a useful service history.
ILLUSTRATIVE WORKDAY
A ticket the next technician can finish
A recurring connection issue changes hands. The next technician needs to know which system was affected and what has already been tried.
- Link the client and system; assign the ticket and record service time.
- Attach approved observations and test results; record attempted fixes and their outcomes.
- Save a structured closeout and prepare a cited knowledge draft for review.
The service history keeps the resolution and supporting evidence together. Exact-identifier search helps the team find the relevant record again.
ROOM TO SUPPORT YOUR WORK
Keep TechDeck at the center.
Your Stack includes one eligible companion. Review the available choices in pricing; free account apps do not use that selection.
Script Ops
Review, version, and download reusable scripts. Approved work can become a TechDeck procedure; it does not run on endpoints automatically.
FaultlineLab
Practice troubleshooting and prepare reviewed training drafts from resolved work. Included with every OperatorOS account.
A few things worth knowing.
Is TechDeck for MSPs or internal IT?
Both. MSPs can organize client service work, while internal teams can use the same ticket, equipment, and documentation workflows for their organization.
Does Script Ops run commands on client devices?
No. The current workflow prepares, reviews, versions, and downloads scripts. The handoff to TechDeck creates a draft procedure, not an unattended endpoint action.
Do teammates share one password?
No. Each person has an OperatorOS account. Organization membership, roles, and purchased application access determine what they can use.
YOUR NEXT STEP
Start with TechDeck.
Review monthly pricing, choose your companion, and continue through OperatorOS.
Review TechDeck pricing