Know who owns the next step
Keep client requests, assignments, time, and updates in one support workflow.
All business types
MSPS / TechDeck
Clear tickets.Confident handoffs.
Give the next technician the full picture. TechDeck connects client support, equipment records, procedures, and service history so work can keep moving.
Managed IT · Internal IT · Technical support
POWERED BY OPERATOROSTechDeck
Better service. Clearer handoffs.
Put client context within reach
Connect support work to equipment, network records, renewals, and useful history.
Make good fixes repeatable
Keep procedures and evidence with the work so the next technician can pick it up.
A WORKDAY WITH TECHDECK
One clear next step.
Then the next.
Start with one piece of real work. Keep its details and progress together.
- 01
Choose the client
Start with the right organization and the issue that needs attention.
- 02
Assign the request
Give the ticket an owner, a priority, and a clear next action.
- 03
Bring the details together
Link the affected equipment, record service time, and use the right procedure.
- 04
Resolve and hand off
Record what worked and leave the team a useful service history.
BUILD AROUND YOUR BUSINESS
A few useful next additions.
Start with TechDeck. Add the tools that support your work, with access and pricing managed in OperatorOS.
Script Ops
Review, version, and download reusable scripts. Approved work can become a TechDeck procedure; it does not run on endpoints automatically.
Explore Script OpsFaultlineLab
Practice troubleshooting and prepare reviewed training drafts from resolved work. Included with every OperatorOS account.
Explore FaultlineLabA few things worth knowing.
Is TechDeck for MSPs or internal IT?
Both. MSPs can organize client service work, while internal teams can use the same ticket, equipment, and documentation workflows for their organization.
Does Script Ops run commands on client devices?
No. The current workflow prepares, reviews, versions, and downloads scripts. The handoff to TechDeck creates a draft procedure, not an unattended endpoint action.
Do teammates share one password?
No. Each person has an OperatorOS account. Organization membership, roles, and purchased application access determine what they can use.
YOUR NEXT STEP
Make room for a better workday.
Review TechDeck plans and choose what fits your team.
See TechDeck plans Talk through your needs